ShortMax “Short Play Has Been Down” Error – Subscription Issue

I have a ShortMax subscription that is valid until 17/06/2027, which I believe cost around 200 USD for the year, and I am using the service in Australia. For at least the last couple of days I have not been able to watch many of the movies I want. Whenever I try to play these movies, I get the message that “short play has been down” and this happens every time, not just occasionally. Because of this, I cannot properly use the service I have already paid for. I do not know how to reach your customer service directly, so I am reporting the problem here. I kindly request that you fix the “short play has been down” issue as soon as possible and ensure that I can watch all the movies included in my subscription, or otherwise compensate me for the period in which the service has not been working properly. Please also contact me directly as soon as possible regarding this issue, using the contact details linked to my ShortMax account.