Refund Unauthorized Charges By Shortmax

I am writing regarding unauthorized mobile content charges made by Shortmax through my MTN Nigeria line. On 13/07/2026 I received a charge of 4,163.33 NGN for a web transaction shown as “SHORTMAX INNOVATIONS CORONA” and on 20/07/2026 another similar charge was made. These deductions were taken from my MTN line without my proper consent. I only recall interacting with a Shortmax-related link once, and I did not knowingly approve any recurring or additional charges. Despite this, the payments have been processed as if I had subscribed to a service, which I did not intend to do. I request that all amounts charged by Shortmax on my MTN Nigeria line be fully refunded and that any active Shortmax subscription or service on my line be cancelled. I also ask that my number be blocked from being subscribed again to Shortmax or similar mobile content services without my explicit, verified consent. I expect Shortmax and MTN Nigeria to investigate how these charges were initiated and to resolve this issue by refunding my money and preventing any future unauthorized deductions.