ShortMax subscription is active but videos won’t play, how can I fix this issue?

If your ShortMax subscription is active but videos won’t play;

• Restart the ShortMax app and your device to clear temporary playback issues
• Check your internet connection and switch between Wi-Fi and mobile data
• Update ShortMax to the latest version from the App Store or Google Play

If the problem persists;

• Log out and log back in to refresh account sync
• Reinstall the app and try again
• Keep screenshots or screen recordings of playback errors
• File a complaint on Xolvie to seek access restoration or a refund if service isn’t delivered