ShortMax Subscription Cancel Request Ignored For 9 Months

I have been a Shortmax subscription user and in December 2025 I contacted the company by email to cancel my subscription. Despite clearly requesting cancellation several times, Shortmax has continued to charge my card and has ignored my cancellation attempts. After my first cancellation request, a total of USD 369.63 has been taken from my account without my consent. I am being charged through a bank card registered in Australia, and these payments appear under the name Shortmax / Shortmax Innovations Corona USA. I have email correspondence with Shortmax and transaction history records that clearly show both my cancellation request and the continuation of the payments. My subscription ID is 124483238. I request that my Shortmax subscription be cancelled immediately, that all amounts charged after my first cancellation request in December 2025 (totalling USD 369.63) be fully refunded to me, and that confirmation of the cancellation and refund be sent to me in writing. I also expect an explanation as to why my repeated cancellation emails were ignored and why the charges continued despite my clear request.