Shortmax Unlimited Weekly Pass Pro Not Unlocking Episodes

I subscribed today to the Shortmax “Unlimited Weekly Pass Pro” in Singapore, but I am unable to unlock other episodes even though the subscription went through. When I try to access them, an error appears saying that an account with my nickname and Facebook has already purchased the pass. In addition to the access problem, I was charged twice for the same period, both charges covering the week ending 01 Aug 2026. Each charge is 29.98 SGD, and one of the charges is still shown as pending on my POSB Passbook Savings Account. I have already contacted Shortmax customer support and they informed me that they are checking the issue, but so far nothing has been resolved and I still do not have proper access. I request that the additional, duplicate charge of 29.98 SGD be fully refunded and that my Weekly Pass Pro be corrected so I can unlock and watch all episodes I am entitled to without further errors.