Unwanted Real Charges Issued

14

I am being repeatedly charged by Sweetmax for a renewal that I do not want and never agreed to as a recurring subscription. I originally believed this was a one-time payment for an app, and I no longer even have the app on my phone, yet the charges continue. Since the end of July there have already been six separate charges of 29.99 each. These payments are being taken from my Capital One Cabela’s credit card without my consent for any ongoing service. My bank statements clearly show multiple separate Sweetmax transactions over this period. I have tried multiple times to contact Sweetmax to cancel and request a refund, but I have not received any response from the company. I have also contacted Capital One/Cabela’s card support about these charges, but instead of blocking only this merchant, they repeatedly tell me they can only send me a new card or that I should contact the company directly, which I have already done without success. This situation is very stressful and feels like I am trapped in an unwanted subscription I cannot cancel. I request that these unwanted recurring payments to Sweetmax be stopped immediately and that the repeated 29.99 charges taken since the end of July be refunded to my card. I also ask for written confirmation that no further charges will be made without my explicit consent.

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