Shein has confirmed my order, yet the order listing does not match the things I initially ordered. What can I do?

On January 22, 2026, I placed an order on Shein containing three items. The order number is GSO153453001A14, and it was delivered to me on January 28, 2026. However, when the package arrived, I discovered that only one of the three items in my order had been shipped, and two items were missing. The ...

The items in my Shein order number 6331765552012, which I placed on January 2, 2026 and received on January 8, 2026, do not match what was shown on the website, both in terms of size and appearance. The sweater I ordered was delivered in a larger size than selected, the cardigan arrived in a differe...

I experienced confusion and uncertainty regarding the order details in my Shein account. The seller information and task record appear unclear and inconsistent. The details are as follows: Seller Task Record: (37) Order Number: o1972666410765336577 Seller: 2023 Chinese New Year Shirt Men's Long S...

I shopped from SHEIN for the first time and ordered three different dresses (SKU: sz25061038638130823, sz25060972899427327, sz25033124891118890 – Order No: GSO1CD21200QQR0). However, the products I received were completely different from the models I ordered and the ones shown in the images. Due to ...

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While trying to place an order on Shein, I noticed a major and unexplained price difference. The total value of the items I selected was around ₺7,000, but when I proceeded to checkout, the amount displayed jumped to ₺12,737.45. This is an enormous gap, and there was no clear explanation for why the...

I recently received my order from Shein, and I’m extremely disappointed. Several of the items I received were the wrong size, and some seem to be completely incorrect products — not what I ordered at all. On top of that, none of the items look like they did in the product photos. The fit, material, ...

I have not received the items from my order, and this is so incredibly frustrating. Please just tell me how I can get my stuff. I received some items, but the rest are marked as delivered even though I have not received them. I have been shopping with Shein for years, and this situation is completel...

I ordered from Shein for the first time and received a very bad quality product, neither the shape nor the quality as in the picture. I wanted this jacket for its bottom cut, on the web it looked a little wider and that made it look nicer but in reality it came as a piece of fabric without even a li...

I ordered 10 items from Shein. I got 3 of the items I ordered, 7 items were missing and the two wrong items in the images shown were in my package. I got items I did not order and they are not sending me the correct items. I am told the ticket is closed.

I recently placed an order on Shein, but to my shock, the amount taken from my card was more than the total price of the items I ordered. This unexpected overcharge has left me both disappointed and confused. I don't understand why the charge was higher than the listed price on Shein's site. I'm rea...

I participated in Shein's surprise box promotion and paid for my order, yet my package has not arrived. Either they should send my shipment or issue a full refund. It’s disappointing to experience this kind of deception—it discourages trust in online shopping altogether. I made the payment on Octobe...

I purchased a mystery box from SHEIN and paid for it, including the shipping fees two or three times, yet no product has been delivered to me. This is extremely disappointing, especially from such a well-known brand. If you aren’t going to deliver the product, stop promoting it. Either send me the p...

I ordered a bunch of stuff from Shein, but when my package showed up, some of it was missing. I reached out to customer service immediately, but they kept insisting that everything was delivered, even though I only got half of my order. It’s so annoying that I’ve shelled out money for stuff that nev...

I ordered from Shein, and my package arrived in 9 days without any issues with the delivery time. However, when the courier arrived, I was unexpectedly asked to pay an additional ₺620 at the door. I felt compelled to pay without any explanation provided at the time. Upon opening the package, I disco...

Hello, I ordered a set from SHEIN, but instead, they sent me a razor. I want to return it. Why are you sending items I didn’t order? The same issue happened with a pair of shoes as well. I want to return both items. I've completely lost trust. Please process my returns. Additionally, I expected bet...

After placing my SHEIN order, I changed the color of one item. Then there was a problem with the order, but it was supposedly resolved. Now, the app has taken my money, but three items are missing. I'll attach a video that explains the situation. I'll never order from them again. They couldn't even ...

Hello, the products I ordered from Shein.com with tracking codes GSHNGW315001CBL and EV0507***29CN arrived at the Arnavutköy Post Office on the European side of Istanbul, and my package was opened. Why aren't my products delivered to the address I specified? Please ship my products to this address a...

I placed two orders on the same day, April 6, 2024. One order shows that it has been delivered, but I did not receive anything, while the other one indicates that the logistics provider is experiencing a resource shortage. The emails I received also stated that I have two orders: BUFZA6043193307YQ a...

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I recently made a purchase from SHEIN, and unfortunately, I had a disappointing experience. I ordered a smartphone, and despite the website claiming fast delivery, it took much longer than expected for the item to arrive. Additionally, when the package finally arrived, the smartphone was not in the ...

I ordered items over 80 pounds last November and I am yet to receive my item till today. My reference number is GSONAX61C00M2EN. I have been patronizing Shein for years now and I have never experienced such. I called Royal Mail severally and it seemed like shein never gave my item to them yet it say...