Sephora Online Store: Missing Refund after Return
I bought something from Sephora's online store and then sent it back, but the refund didn't show up. The app tells you, "Your refund cannot be processed; please contact customer service." I also still have the points from my Sephora card that I earned for this purchase. When I call customer service, they say the refund was processed, but it's odd that other brand refunds that were made the same day or earlier went smoothly, but my Sephora refund hasn't arrived yet. I'm talking to the bank about refunds for other brands, and they're fine. But the Sephora refund is missing. This situation is crazy. I'm not coming back to shop here.
Dear Valued Customer, First of all, we wish you a pleasant day. We are pleased to assist you with any matter you may need regarding your requests. The follow-up process for your request has been initiated. However, during this process, we are trying to inform you via phone or email, but we are unable to reach you. We would like to remind you that you can share your thoughts and experiences about our brand with us. We also thank you for your interest and understanding. We wish you a pleasant day. Sephora Turkey
