After contacting Sephora customer service to update my email address, I completely lost access to my account. Now, I cannot log in at all, and because of this issue, I am unable to make any online purchases. When I called customer service again, they informed me that the case was escalated to their global team and that the process could take a long time. This is extremely frustrating and unacceptable for a company as large and well-known as Sephora.
It’s unbelievable that a simple email change can create such a major problem and that no immediate solution is provided. I rely on my account for regular purchases, and this situation is causing unnecessary stress and inconvenience.
I demand that Sephora resolve this issue immediately and restore my account access so I can continue shopping without further disruption.
For two days, I have been trying to contact Sephora’s customer service, but no one is answering my calls, and my emails are being ignored. This is beyond frustrating, especially considering that I requested a refund for a return made on the same day, within the same hour—yet they refused to process ...
For over a year, the points I earned from my Sephora purchases have not been added to my account. Despite numerous attempts to resolve this issue, it remains unresolved. I have sent multiple emails, filed a previous complaint here, and contacted customer service by phone at least four times. Emails...
I've made several purchases from the Sephora online store, and I even have a Gold membership. However, I've never experienced anything like this before. When placing an order through the Sephora app, there was initially an issue during the order payment phase due to a glitch in their system, causing...
I had accumulated a large amount of points in my Sephora account, aiming to reach Gold Card status through my purchases. However, one day I logged int...
On March 26, I placed an order for a powder from Sephora. When it arrived, the shade was completely wrong, so I immediately initiated a return. Today is April 25, and I still have not received my refund. I have contacted Sephora customer service at least 10 times, and each time they promised to esca...
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