On March 26, I placed an order for a powder from Sephora. When it arrived, the shade was completely wrong, so I immediately initiated a return. Today is April 25, and I still have not received my refund. I have contacted Sephora customer service at least 10 times, and each time they promised to escalate the issue and open a support ticket. Yet, nothing has been resolved.
It feels like I’m being deliberately stalled. There has been no meaningful follow-up, no update, and certainly no refund issued to my account. This level of customer service is completely unacceptable for a brand like Sephora.
I demand that my refund be processed immediately without further delay. If this issue is not resolved promptly, I will escalate the matter through all necessary legal channels.
I ordered powder from Sephora on March 26. I returned it directly because it came in a different shade. It is now April 25 and I still haven't received my refund. I spoke with customer service 10 times, cases were opened repeatedly but the refund still hasn't been processed. They are literally stalling. I can't get any response either! My refund hasn't been issued for a month and they keep saying they are checking the cameras to see if the product is faulty, as if they're trying to distract a child!
On August 15, 2025, I placed an order through the Sephora app, but due to a system error the same order was processed twice. When I called customer service, I was told to refuse delivery of the duplicate package so it could be returned. On August 21, 2025, the package arrived via courier, and I did ...
On May 4, 2025, I returned a product I purchased from Sephora’s official website. It has now been over three months, and I still have not received the promised refund to my credit card. I’ve called their customer service center multiple times, and each time I’m told the same scripted response: “We’v...
For two days, I have been trying to contact Sephora’s customer service, but no one is answering my calls, and my emails are being ignored. This is beyond frustrating, especially considering that I requested a refund for a return made on the same day, within the same hour—yet they refused to process ...
About two months ago, I purchased a serum from Sephora. Unfortunately, it arrived broken. I immediately sent the damaged item back, and Sephora confirmed receipt of the return the very next day. I was told that my refund would be processed within two weeks. It has now been over a month and a half, a...
On January 23, 2025, I placed an order through Sephora, but without any explanation, it was canceled. Despite never receiving the product, the charge was still deducted from my card. Since then, I have contacted customer service multiple times through both phone calls and emails, yet all I get is, "...
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