My Segway Ninebot F2 II Scooter Broke After 3 Days And Service Keeps Delaying Repair

On July 20, 2025, I purchased a Segway Ninebot F2 II (2025) Scooter from Media Markt for my child. Shockingly, just three days later, the scooter developed a software malfunction and would no longer power on or off. The next day (Thursday), I took the brand-new scooter to the Netser authorized service center in Bursa.

They informed me that the scooter would need to be sent to Segway’s main service center in Istanbul, where it would be inspected for approval before an exchange or refund could be processed. I was told that once the Istanbul center received the scooter, the evaluation would take up to 20 business days.

The real problem is that as of today, the scooter is still just sitting at the Bursa service center, not even shipped to Istanbul. Meanwhile, I paid for a scooter that my child has not been able to use at all since the purchase. I was convinced to buy this product because I was told “Segway is a premium brand that never lets customers down.” But instead, I feel completely misled.

If this delay continues, by the time Segway finishes the evaluation, my child’s school vacation will be over—and the scooter we bought specifically for summer use will have been pointless. This is unacceptable.

I demand that Segway immediately process an exchange or refund without further delay. Customers should not be left waiting weeks for service on a product that failed after just three days of use.