My Segway Ninebot E2 Scooter Bought From MediaMarkt Has Not Been Repaired or Replaced

On October 25, 2024, I purchased a Segway Ninebot E2 Scooter from MediaMarkt Maltepe Piazza AVM. Since I was abroad, the product remained unused and unopened in its box until July 2025, when we returned to Turkey. When my children tried to use it, we discovered that the scooter would not charge and the display did not turn on.

I immediately returned to the same MediaMarkt store. At the entrance, an employee told me the product was of “poor quality” and that they could not assist, directing me instead to the authorized Segway service. Only after insisting was a service record created on July 22, 2025 (Record No: T072-35111-R-C).

Now, more than a month later, I have still not received any update from either MediaMarkt or Segway’s authorized service. The scooter has not been returned, and the legal repair period has already expired. This is a brand-new product that is still under warranty, yet no solution has been offered.

I am requesting either a full refund or a replacement unit. Since I will be returning to Germany on September 8, 2025, I expect my problem to be resolved no later than September 3, 2025.

I demand an urgent resolution—either a refund or replacement—and immediate communication from MediaMarkt or Segway to end this unjustified delay.