My Segway Ninebot F2 Pro Scooter Stopped Charging After 1 Week And Service Gave No Update

I recently purchased a Segway Ninebot F2 Pro Scooter, but just one week after buying it, the scooter stopped charging completely. To resolve the issue, I delivered the product to the authorized service center in Bağcılar, Istanbul. The technicians tested it and confirmed that the scooter would not charge at all, so they kept it in the service center for further inspection.

Since the day I purchased it, I have not been able to use this scooter properly even once. It has now been two weeks since I left it at the service center, yet I have not received any update or resolution from Segway. This kind of silence is unacceptable, especially for a product that failed so quickly after purchase.

I demand that Segway accelerate the repair process under warranty and resolve this problem without further delay. If the scooter cannot be fixed in a reasonable timeframe, then a replacement unit should be provided immediately. Customers should not be left waiting indefinitely for a brand-new product to be functional.

I expect my scooter to be repaired and returned to me as soon as possible, or replaced if necessary, so that my consumer rights are protected and my frustration is finally addressed.