I purchased a Segway Ninebot Max G2 electric scooter from MediaMarkt for ₺30,500, paid by credit card. Shockingly, on the first day of use, the scooter’s digital display showed a “Red 15” error, and the device completely malfunctioned.
The very next day, I returned to the MediaMarkt store and requested an immediate replacement. However, the staff refused, telling me that they could not process an exchange unless a service center first issued a defect report.
I took the scooter to the service address they provided. The service informed me that repairs could take up to 20 business days. To make matters worse, the facility looked like a small workshop, and they did not provide me with any receipt or delivery documentation. For a brand-new product that broke within two days, this treatment is completely unacceptable.
I did not pay ₺30,500 for a faulty scooter and weeks of waiting. I purchased a new product, and it should function properly from the start.
I demand a full one-to-one replacement of my Segway Ninebot Max G2 scooter with a new, working unit. I have the invoice and can provide it if needed.
MediaMarkt and Segway must resolve this issue quickly by replacing my defective scooter without further delay.
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