Samsung UE50TU8000UXTK TV Panel Issue After Warranty Ends
In 2020, I bought a UE50TU8000UXTK model television. Its warranty will be up in December 2022. Only 7 days ago, the television began shutting down and turning on by itself. I had it inspected by technical service, who discovered a panel malfunction. Surprisingly, they demanded 9,500 tl for the replacement, which was far more than the cost of the TV. When I inquired about the cause of the panel failure, they informed me that it is a common problem in these devices, frequently occurring after the warranty has expired. It's disheartening that a company as well-known as Samsung produces products with such persistent flaws. This is a truly tragic situation. Samsung, once a trusted brand, now feels like a bad decision. A replacement fee of 9,500 tl is outrageous and unjustifiable.
Dear Customer, First of all, thank you for choosing our company. Our complaint resolution center will contact you regarding your application. You can convey any information, suggestions, opinions, and solution requests related to our products and services through the contact us section. Best regards, Samsung Electronics Turkey




