I purchased a Samsung 50q60t 50” 4K Ultra HD Smart QLED TV with a satellite receiver on October 8, 2023. Just 6 months after the warranty expired, the panel malfunctioned. The TV refuses to turn on, giving only a brief sound without any display, constantly powering on and off. There's no issue with the power connection, and the TV hasn't encountered any liquid damage or physical impact. I waited for Samsung's service to diagnose the problem, and they claimed the panel burned out due to a Samsung manufacturing error, not user mishandling. They insisted on a panel replacement for a staggering fee of 17,950 TL, stating the warranty had expired. I bought the TV 2 years and 6 months ago for 6,000 TL without guarantee that replacing the panel would solve the issue. Additionally, it was mentioned that panel burnouts are common in the 50q60t series. Experiencing a breakdown in a supposedly reliable Samsung TV just after 2 years and 6 months, with such a hefty charge for a replacement, is truly alarming. If Samsung TVs are prone to failure, why are they so expensive? I would never have chosen a Samsung TV if I knew this would happen. I hope Samsung will address this issue and provide a free panel replacement. My expectation from Samsung is that, as a reputable brand, they should offer a free replacement for a manufacturing-related problem, especially when it's not user error. Demanding 17,950 TL for a situation arising from Samsung's production is truly a breach of trust and an injustice. I feel seriously let down and urgently request my TV be fixed at no cost.
The Samsung brand 50q60t 50” 127 cm screen satellite receiver 4K Ultra HD Smart QLED model TV that I purchased on 08.10.2021 developed a panel malfunction 6 months after the warranty period ended. The TV does not turn on at all; it makes a sound for 2-3 seconds, but there is no picture, and it keeps turning on and off by itself. There is no issue with the electrical connection, and it has not been exposed to liquid or any physical impact. I reported the issue and waited for the Samsung service to come. The Samsung service stated that the panel was burnt, that this was not a user error, and that it was a manufacturing defect from Samsung. They said the panel needed to be replaced and that it would be at a cost since the warranty had expired 6 months ago. They said they could replace the panel for a fee of 17,950 TL and left. I bought the TV 2 years and 6 months ago for 6,000 TL. There is no guarantee that replacing the panel won't result in the same issue. Moreover, it was mentioned that panel burnouts are common in the 50q60t series. It is extremely alarming that a brand as reliable as Samsung would charge such a horrendous amount of 17,950 TL to replace the panel for a TV that broke down after 2 years and 6 months and is not under warranty. If I had known I would experience this situation, I would never have chosen a Samsung TV. I hope they will carry out the panel replacement free of charge. My expectation from Samsung is that, as a company that fits the brand's image and instills confidence, they should perform the replacement free of charge. Asking for 17,950 TL for an issue that is not a user error but a manufacturing defect in this Samsung TV series frankly leads to distrust in the brand and is disgraceful. I have been truly victimized. I urgently want my TV to be repaired free of charge.
My Samsung QLED 50Q60T 50-inch model television suddenly broke down. The television we bought in February 2021 suddenly lost its display after its 3rd year. The TV constantly turns on and off, there is no picture but there is sound. I am also sharing a video of it. I see from the complaints that thi...
In 2020, I bought a UE50TU8000UXTK model television. Its warranty will be up in December 2022. Only 7 days ago, the television began shutting down and...
For about 10 days, I have been experiencing a screen display issue with my Samsung QLED TV (model: QE50Q60AAUXTK). I purchased the television on March 20, 2022, based on the Samsung sales representative’s recommendation, the brand’s reputation, and the representative’s assurance of product quality. ...
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