Samsung 58TU7000 TV Keeps Turning off and on, No Warranty Support
My Samsung 58TU7000 television, purchased on 12.08.2021, spontaneously lost its display without any apparent reason and entered a cycle of turning off and on. Researching the issue, I discovered this is a chronic malfunction in these models, with these televisions breaking down in this way within 3-4 months after the warranty expires. The service insists on a 450 TL service fee merely for fault detection. Repairing this chronic card failure costs more than a potential new television. With numerous complaints about Samsung, I expect them to address these chronic malfunctions, irrespective of the warranty period. This is essential for upholding the Samsung name. Imagine buying a TV, trusting the brand, and, after the 2-year warranty expires, encountering the same malfunction as others who bought the same model within 3-4 months. Samsung must resolve this issue and not victimize its loyal customers.
Dear Valued Customer, First of all, thank you for choosing our company. Our complaint resolution center will contact you regarding your application. You can convey any information, suggestions, opinions, and solution requests related to our products and services through the contact us section and our call center. Sincerely, Samsung Electronics Turkey
You haven't provided any solutions. You're not saying anything different from what the service said. 450 TL for inspection. The repair cost will be charged to you.
