Samsung 58TU7000 TV Keeps Turning off and on, No Warranty Support

Samsung 58TU7000 TV Keeps Turning off and on, No Warranty Support
January 05, 2024 10:33 pm
26

My Samsung 58TU7000 television, purchased on 12.08.2021, spontaneously lost its display without any apparent reason and entered a cycle of turning off and on. Researching the issue, I discovered this is a chronic malfunction in these models, with these televisions breaking down in this way within 3-4 months after the warranty expires. The service insists on a 450 TL service fee merely for fault detection. Repairing this chronic card failure costs more than a potential new television. With numerous complaints about Samsung, I expect them to address these chronic malfunctions, irrespective of the warranty period. This is essential for upholding the Samsung name. Imagine buying a TV, trusting the brand, and, after the 2-year warranty expires, encountering the same malfunction as others who bought the same model within 3-4 months. Samsung must resolve this issue and not victimize its loyal customers.

January 06, 2024 9:02 am (10 hours after complaint)
Onur
January 20, 2024 12:28 pm

You haven't provided any solutions. You're not saying anything different from what the service said. 450 TL for inspection. The repair cost will be charged to you.

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