Samsung 58AU7000 58" TV Malfunction After Warranty Expired

April 13, 2023 9:31 AM21

SAMSUNG TV Warranty Has Expired 4 Months Later Our Samsung 58AU7000 58" television, which we purchased on December 20, 2020, began to turn off and back on its own on April 10, 2023, immediately after the warranty period expired. We made a service record right away. The service examined the product and determined that the screen is defective and must be replaced, charging a fee of 7,500 TL. It's very interesting that there's such a high price. The current price of the Samsung television you purchase is approximately 15,000 TL, and it comes with a 2-year warranty. We were surprised that something like this occurred as soon as the warranty period on the television that we purchased relying on Samsung quality had expired. The deterioration of the device we purchased from a company like Samsung severely depresses people's morale. The TV invoice is attached. I purchased it on December 23, 2020, and I believe it was passed about 10 days later on January 3, 2021, malfunctioned fault record document attached software error. It eventually broke down four months after its warranty expired. After my first complaint, I received a call from the solution center, no solution was proposed, the application was informed to my email, and the response was written, so this is the attitude of the solution center and the Samsung company for this product for which we paid thousands of pounds and which are clearly defective goods. Samsung has complained that the same type of error is frequently encountered as a chronic error in this series and similar series televisions, and even the Samsung service has burned the panel directly in the phone without seeing the TV and the cost is 7,500 TL, indicating that it constantly encounters this type of failure and confirming the chronic failure. If Samsung does not provide a satisfactory solution, I will file a complaint with CIMER, Consumer Rights, and international complaint sites.

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Samsung 50q60t 50” TV Panel Failure And Continuous Turning On And Off Problem

November 17, 2023 3:39 PM78

"The Samsung brand 50q60t 50” 127 cm screen satellite receiver 4K Ultra HD Smart QLED model TV that I purchased on 08.10.2021 developed a panel malfunction 6 months after the warranty period ended. The TV does not turn on at all; it makes a sound for 2-3 seconds, but there is no picture, and it keeps turning on and off by itself. There is no issue with the electrical connection, and it has not been exposed to liquid or any physical impact. I reported the issue and waited for the Samsung service to come. The Samsung service stated that the panel was burnt, that this was not a user error, and that it was a manufacturing defect from Samsung. They said the panel needed to be replaced and that it would be at a cost since the warranty had expired 6 months ago. They said they could replace the panel for a fee of 17,950 TL and left. I bought the TV 2 years and 6 months ago for 6,000 TL. There is no guarantee that replacing the panel won't result in the same issue. Moreover, it was mentioned that panel burnouts are common in the 50q60t series. It is extremely alarming that a brand as reliable as Samsung would charge such a horrendous amount of 17,950 TL to replace the panel for a TV that broke down after 2 years and 6 months and is not under warranty. If I had known I would experience this situation, I would never have chosen a Samsung TV. I hope they will carry out the panel replacement free of charge. My expectation from Samsung is that, as a company that fits the brand's image and instills confidence, they should perform the replacement free of charge. Asking for 17,950 TL for an issue that is not a user error but a manufacturing defect in this Samsung TV series frankly leads to distrust in the brand and is disgraceful. I have been truly victimized. I urgently want my TV to be repaired free of charge."

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