In this post, I'll detail the many problems I've had with the Samsung 50TU8000U TV I bought in September 2020. Right after the warranty period ended, the screen started displaying a black Smart TV logo, rendering it completely unresponsive. As soon as I went back to the store, I noticed that the only brand on display was Samsung, a brand we've been loyal to for years, even when it comes to our choice of phones. Unfortunately, it seems we made a big mistake relying on such a reputable brand. We created a service request, but since the warranty had expired, they demanded a hefty fee of 8020 TL. Based on the reviews, it appears that this particular series has a chronic issue, so why are you selling it to us? From now on, I will refrain from purchasing any products from your brand, and I will file a complaint with the Consumer Rights Board. I expect a replacement for your manufacturing defect, not a repair. Just like how h*** fixed their issue and replaced all affected vehicles, I expect the same level of service from you. Samsung, a global brand, should uphold its reputation. Good day, and please note that I don't want a free repair, I want a replacement, or I will explore other avenues to resolve this matter!
We purchased a Samsung 50TU8000 model TV in 2021, and before a year had passed, the right side of the screen began to darken. Due to this issue, we created a service request and sent it in for repair, but it was returned without any action being taken. At the time, we didn’t pay much attention and c...
In July 2021, I purchased a Samsung 58TU7000 TV, but last night the screen suddenly went black while watching. The TV now won’t display any image, though sound still works. I contacted technical service, and after inspection, they informed me that the issue is a panel defect. Upon researching online...
On September 14, 2020, I bought a 50AU8000 series Samsung TV from a seller who came highly recommended. After a year, there were lines on the screen, so they replaced it because it was still under warranty. But the panel on the second TV, which was a better model, burned out after only a year and a ...
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