In July 2021, I purchased a Samsung 58TU7000 TV, but last night the screen suddenly went black while watching. The TV now won’t display any image, though sound still works. I contacted technical service, and after inspection, they informed me that the issue is a panel defect. Upon researching online, I found hundreds of complaints about the same issue with this model, indicating a clear pattern of a chronic panel defect. Most users reported this problem occurring shortly after the warranty expired, just like in my case.
This is a defective product, and under Turkish Consumer Protection Law (Article 11), I am entitled to compensation for such manufacturing faults, even after the warranty has expired. Furthermore, the Turkish Supreme Court ruled (Decision No. 2020/301) that customers can exercise their rights if a significant defect renders a product unusable post-warranty.
Samsung has reportedly offered free repairs for other customers with the same issue, yet I have been treated differently. I demand an immediate free panel replacement and resolution for my issue. Otherwise, I will escalate the matter to the Consumer Arbitration Committee and pursue legal action. I expect Samsung, as a trusted brand, to address this manufacturing defect promptly and fairly.
I purchased a Samsung 58TU7000 model television in 2021. Shortly after the warranty period expired, the panel failed without any external damage or misuse. The authorized service center quoted me an outrageous repair cost of ₺17,000. It is completely unacceptable for a television to develop such a s...
On 21.05.2021, I bought a Samsung brand UE50TU8000 model smart television. Less than a year later, the panel malfunctioned on 21.04.2022. The service replaced it under warranty and delivered it on 24.04.2022. On 14.06.2023, the device had a panel malfunction again. The panel was replaced again, but ...
The performance of Samsung is unsatisfactory. I bought a Samsung 58TU7000 model TV in 2021, and just two months after the warranty period of two years had passed, the panel on the TV stopped working properly. The error log of the television displayed a panel error count of 240. For the repairs, the ...
On March 15, 2021, I purchased a Samsung 58TU7000 58 "146 Screen 4K Crystal UHD TV. We bought our television by paying approximately 4 times more than its equivalents and trusting Samsung, which claims to be the best-selling television brand in the world, and which we used very little, but it develo...
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