My Samsung phone's IMEI has been cloned. I contacted Samsung's customer support in Turkey via WhatsApp. A representative requested specific documents and gave me an email address to send them to. I sent the documents you asked. I waited for a day, but received no response. When I phoned Samsung again, another agent confirmed that they had given me the incorrect email address. When I pointed out that I had waited in vain for a day, they responded illogically. The customer service department lacks adequate information. When I ask a query, I get answers like 'We don't have information on this issue' or 'We cannot provide information on this topic.' It appears that even customer service needs guidance. I will not contemplate purchasing another Samsung product. Product quality and customer service are insufficient. The post-purchase service is likewise lacking. I will not tolerate such a circumstance again.
On December 31, 2022, I purchased a Samsung FlipZ4 phone. The folding mechanism became deformed after only 7 months. Before purchasing, I specifically inquired about any potential issues with the folding mechanism and was assured that nothing of the sort would occur. After 7 months, however, the fol...
I am completely dissatisfied with Samsung's after-sales service, and trying to reach them over the phone has turned into a nightmare. I sent my Samsung phone to the service center last year, just six months after purchasing it from Vatan Bilgisayar because the sound would cut out during calls. Howev...
I bought something from Samsung Electronics in Istanbul, the part that deals with consumer electronics and online sales, but I’m still waiting for my refund after sending the product back more than two weeks ago. I’ve done everything I was supposed to, but my refund still hasn’t gone through, and I ...
Since my phone, headphones and watch are Samsung, I bought the Samsung EB-P5300X 20000 mAh Powerbank on 27.04.2025, which I thought would be more compatible. Since 1 of the 4 lights was not working, I sent it to Samsung Technical Service on 05.05.2025 and requested a one-to-one replacement in case i...
My Samsung washing machine hasn't been able to rinse for a while. I contacted customer service to resolve the issue and a service request was created. I was told that an authorized service technician would get back to me, but it's been 8 days and I still haven't received any response. Not only have ...
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