I frequently order coffee from Rossmann, but whenever I place an online order, they always send me crushed, vacuum-sealed packages. There is no possibility of damage during shipping, as I have attached photos showing that the boxes are intact. It seems the packing staff think they are clever enough to assume that the recipient won't return the damaged items. However, I have returned the products twice, and despite paying for shipping, nothing has changed.
Additionally, there was a product that was out of stock, and they told me it was refunded to my card, but that refund never occurred. If you cannot manage online orders properly, I suggest increasing the number of physical stores instead.
The search results indicate that Rossmann has been working on improving their supply chain and customer service processes, but issues with online orders and product quality continue to be a concern for some customers.
Since June, I’ve been trying to place an order on Rossmann’s online store, but at the final stage, I keep receiving an error message saying “your delivery address is invalid.” Despite trying three different addresses saved in my account—all belonging to me—the system rejects them each time. The issu...
I ordered online from Rossmann during a big discount, but after my products were shipped, they were damaged and returned during delivery. As soon as I saw this, I contacted Rossmann and told them I didn’t want a refund. I wanted my products to be supplied instead. They said my request was forwarded ...
I purchased 3 packs of coffee from Starbucks, expecting the quality I’ve come to know. Unfortunately, the grind size was completely wrong. The coffee doesn’t brew properly in my machine, and the taste is ruined every time. I tried to resolve the issue by going back to the store—not once, but twice. ...
I created an account on Rossmann and placed an order, but I accidentally entered the wrong email address during registration. Now I am completely unable to access my order details or track its status. I immediately called customer service, expecting a quick resolution, but was told—without any urgen...
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