Rossmann Delayed My Order Placed on 09.09 and Customer Service Won’t Respond
I ordered something from the Rossmann website on September 9, 2024, and as of today, September 16, 2024, my items are still showing as "collected." I placed my order, and it said it would ship in 3 business days, but that hasn't happened yet. On top of everything, I won’t be at the place when the delivery is supposed to show up. I’ve called customer service a bunch of times to let them know about this, but no one answers or gets back to me. This has created a lot of extra stress, and I’m really hoping someone from the team can jump in to sort this out quickly.
Hello Ms. Pınar, We hope that we have completed and resolved your process regarding the matter discussed during our meeting with you on 19.09.2024. We would like to inform you that you can always share your experiences related to Rossmann with us. Best regards.
I was called to receive an apology from the company, but my package still hadn't arrived. My package was sent to the address where I tried to explain I wouldn't be last Saturday. The courier called, and I explained the situation to him, and he redirected the package to my current address. Only then was I able to receive my package. I thank the employees and authorities of the courier company. Rossmann failed.
