Feci is very satisfied with the result
Resolved
I Face a Delayed Rossmann Online Order with No Delivery or Update for Days
Feci
October 14, 2025 2:05 pm
14"The problem has been resolved, thank you."
Engin is completely dissatisfied with the result
Rossmann Order Damaged In Transit And Not Delivered
Engin
November 21, 2025 3:38 pm
55
I placed order number RSO101465870 on the Rossman Turkey website on November 16, 2025. When I checked the website today, I realized that the order had been delivered to another recipient. I contacted the shipping company, and they informed me that our order had been returned to Rossman. I then called Rossman customer service to inquire about the situation, and the customer service representative told me that the order had been damaged in transit and returned to them. When I asked what could be done, they said they could only issue a refund and that it would be processed within 1 to 7 business days. We have been waiting for our orders for days, and no notification was sent to us without us asking. I kindly request that this situation be resolved urgently.
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