Rossmann Order Damaged In Transit And Not Delivered

I placed order number RSO101465870 on the Rossman Turkey website on November 16, 2025. When I checked the website today, I realized that the order had been delivered to another recipient. I contacted the shipping company, and they informed me that our order had been returned to Rossman. I then called Rossman customer service to inquire about the situation, and the customer service representative told me that the order had been damaged in transit and returned to them. When I asked what could be done, they said they could only issue a refund and that it would be processed within 1 to 7 business days. We have been waiting for our orders for days, and no notification was sent to us without us asking. I kindly request that this situation be resolved urgently.