I Want To File A Complaint Against The Rossman Store Manager

On 10.02.2026 at around 12:50, I visited your Rossmann Çankaya 1 branch in Konak, İzmir, to buy an umbrella due to the rain. In the umbrella section, I saw price labels of 199 TL and 299 TL. I specifically asked the sales consultant to confirm the price of the Ideenwelt-branded umbrella I liked, and I was clearly informed that the product cost 299 TL. Based on this information, I went to the cashier to purchase the product, but at the till, I was told that the price was 399 TL. Due to this price difference, the store manager was called. The store manager, Olgay Düzg***, started speaking in a very harsh and disrespectful manner and, despite my explaining the situation, responded with “There is nothing to do, if you want it, buy it.” I stated that there was no price tag on the product and that there was no clear pricing on the shelf specifically for this item. In response, I was told, “This is not my concern; I cannot help you.” When I pointed out that this was the responsibility of the store management, the manager raised his voice and said, “Go and complain wherever you want.” Another customer standing behind me also commented that the manager’s attitude was wrong and that I was right; however, the manager reacted harshly to this person as well and scolded them by saying, “This situation does not concern you.” In order to have this negative situation documented, and knowing that I would be aggrieved, I still purchased the product. The sales receipt is attached. Due to the practice that is contrary to price tag regulations, and the disrespectful, aggressive and unprofessional communication style of the store manager towards both me and another customer, I request that the necessary investigation be carried out, that I receive a written response, that the price difference be refunded, that an apology be issued, and that the necessary actions be initiated regarding the person concerned.