5
İşıl is very satisfied with the result
Resolved

Rossmann Displayed Dirty Creams and Deodorants Despite My Warning

Rossmann Displayed Dirty Creams and Deodorants Despite My Warning
Rossmann Displayed Dirty Creams and Deodorants Despite My Warning
Rossmann Displayed Dirty Creams and Deodorants Despite My Warning
Rossmann Displayed Dirty Creams and Deodorants Despite My Warning
+1
profile
İşıl
May 05, 2025 7:40 pm
26
İşıl's Thank You Message
“It was taken care of.”

I really love the Rossmann store and its products, and I use them with pleasure. Today, I went to the İstMarina Rossmann store to shop and was shocked to see that the Isana products were in a filthy state. The packaging of Isana brand items on the shelves—creams, sunscreens, and deodorants—were truly dirty. As someone who has worked in this industry for many years, I can confidently say that this is completely unacceptable. I mentioned the situation to one of the employees, who told me that the products arrived from the warehouse in that condition, but displaying them on the shelves like that is entirely wrong. These products are supposed to be manufactured in a hygienic environment and kept sanitary until they reach the end user. It was so bad that I found a hair stuck in the cap of one deodorant—I was in shock.

May 06, 2025 2:35 pm (18 hours after complaint)

Hello Ms. Işıl, We hope that we have completed your process regarding the issue and reached a resolution during our conversation with you on 06.05.2025. We would like to state that you can always share your experiences regarding Rossmann with us. Kind regards.

İşıl
İşıl
May 07, 2025 8:13 pm

It was taken care of.

profile-icon
To be able to comment, or .

Comments

Be the first to comment

Similar Complaints

1
Neslihan is completely dissatisfied with the result

Defective Creams and Disappointing Customer Service at Yves Rocher

profile
Neslihan
August 29, 2023 2:02 pm
178

La Roche Posay Anthelios UVMune 400 Sunscreen Smells Bad and Caused Irritation

profile
August 10, 2025 5:20 pm
19
la-roche-posay-anthelios-uvmune-400-sunscreen-smells-bad-and-caused-irritation-1.jpg
1
Gizem is completely dissatisfied with the result

Isana Augen Roll On Allergy Reaction: Eye Swelling And Redness Issue

profile
November 23, 2025 1:02 pm
17

Shocking Discovery in My Sephora Order

profile
Zişan
July 31, 2023 6:38 pm
26
Shocking Discovery in My Sephora Order
Report a Similar Issue