5
Resolved

Rossmann Displayed Dirty Creams and Deodorants Despite My Warning

Rossmann Displayed Dirty Creams and Deodorants Despite My Warning
Rossmann Displayed Dirty Creams and Deodorants Despite My Warning
Rossmann Displayed Dirty Creams and Deodorants Despite My Warning
Rossmann Displayed Dirty Creams and Deodorants Despite My Warning
+1
İşıl
May 5, 2025 7:40 PM40
İşıl's Thank You Message
It was taken care of.

I really love the Rossmann store and its products, and I use them with pleasure. Today, I went to the İstMarina Rossmann store to shop and was shocked to see that the Isana products were in a filthy state. The packaging of Isana brand items on the shelves—creams, sunscreens, and deodorants—were truly dirty. As someone who has worked in this industry for many years, I can confidently say that this is completely unacceptable. I mentioned the situation to one of the employees, who told me that the products arrived from the warehouse in that condition, but displaying them on the shelves like that is entirely wrong. These products are supposed to be manufactured in a hygienic environment and kept sanitary until they reach the end user. It was so bad that I found a hair stuck in the cap of one deodorant—I was in shock.

May 6, 2025 2:35 PM (18 hours after complaint)

Hello Ms. Işıl, We hope that we have completed your process regarding the issue and reached a resolution during our conversation with you on 06.05.2025. We would like to state that you can always share your experiences regarding Rossmann with us. Kind regards.

İşıl
İşıl
May 7, 2025 8:13 PM

It was taken care of.

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