While waiting for the delivery of my order RSO100856525 placed with Rossmann on November 7, 2024, I noticed that the order status had been changed to canceled. Despite an invoice being issued for the order, Rossmann canceled it, likely because some products were unavailable. While this is understandable, the following issues are not: first, if you are canceling the order, why is it so difficult to inform me of this? There was no communication about the cancellation at all. Second, if the order is canceled, why has my payment not been refunded? This lack of customer care is unacceptable. I am not questioning the value Rossmann places on its customers, but I urge the company to address such oversights. This complaint is intended to ensure that a company employing thousands of people recognizes the impact of such negligence on its customers and takes corrective actions. I hope this issue prompts the necessary improvements.
I placed an order with Rossmann on 06.10.2024 (order number RSO100811046) but decided to return the items before they even arrived at my home. Despite promptly initiating the return process, it is now 05.11.2024, and I still haven’t received my refund. This level of inefficiency is unacceptable. Ho...
I placed an order on Rossmann’s website on October 18, 2024, with the understanding that delivery would occur within 1-4 days, as stated. On October 28, I called their customer service (0800 261 7766) to inquire about the delay, and a record was created, yet no update followed. I called again on Nov...
I placed an order for 16 items through the Rossmann app on 13.09.2024 (Order No: RSO100777068). After waiting about 10 days, my order finally arrived, but 5 items were missing. I’ve reached out to customer service 4 times, and there’s been no response. Neither have they sent the missing products nor...
On November 2, 2024, I placed an order through Mango’s website. The invoice was emailed to me on November 5, 2024, and the order status was updated to "shipped" on November 6, 2024. However, later that evening, I received an email stating that my order had been refunded, even though I never requeste...
I placed order number RSO101465870 on the Rossman Turkey website on November 16, 2025. When I checked the website today, I realized that the order had been delivered to another recipient. I contacted the shipping company, and they informed me that our order had been returned to Rossman. I then calle...
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