Rossmann Refunded My Damaged Discounted Order Instead of Supplying the Products
I ordered online from Rossmann during a big discount, but after my products were shipped, they were damaged and returned during delivery. As soon as I saw this, I contacted Rossmann and told them I didn’t want a refund. I wanted my products to be supplied instead. They said my request was forwarded and that they would call me back, but I never received a call. I followed up and they created another request, but then I noticed the money had been refunded. I called again and again, but they closed my complaint and said the transaction was complete and they couldn’t do anything further. When I asked how my issue would be resolved, they simply said there was nothing they could do. I want my issue to be resolved and my rights as a customer respected.
Sure, here is the translation: "Yes, they called me and said that a coupon worth 100 TL would be issued as an apology. Since there was a discount, it would have been sufficient to compensate for my inconvenience, but the coupon was not issued and I did not receive an email either."
