Rossmann Shipped One Tepe Toothbrush and I Can’t Reach Customer Service for Refund
Hello, I ordered 2 Tepe brand interdental toothbrushes with the order number #RSO100786110 on September 18th. Only one was shipped. I would like to request the other one to be sent as well, but I cannot reach customer service in any way. Your customer line 08002617766 cannot be reached at all, I have been trying for two days and it keeps putting me on hold. There has been absolutely no response from the [email protected] e-mail address. As far as I have seen in the complaint comments, many people who shop online from Rossmann have had missing items in their cargo. Please resolve my grievance, send me the product I ordered, or create a refund.
Hello Ms. Süheyla, My name is Nurdan, and I will assist you in the process of resolving your complaint. First of all, thank you for sharing the issue you experienced with us. We will conduct the necessary checks and get back to you as soon as possible via your contact information. You can always share your experiences with Rossmann. Best regards.
As far as I understand, a standard response is being sent to everyone. The problem is: 1. Your phone support line is not answering. 2. There is no response to the support email address. There is no one to address our concerns. The issue is not being resolved.
Hello Ms. Süheyla, We hope that we have completed and resolved your process regarding the matter during our meeting with you on 01.10.2024. We would like to mention that you can always share your experiences with Rossmann with us. Best regards.
