I bought my Roborock S7 in 2022, and it has been experiencing a persistent Wi-Fi error that has never been resolved. The warranty service, provided through Teknosa, has repeatedly asked me to send the robot back, and this is now the fifth time. It feels like they are mocking me at this point. Does Roborock not monitor the stores they sell their products through? I chose Roborock because of its reputation as a strong brand, but I deeply regret my decision. This situation needs an urgent solution. I’m extremely disappointed and frustrated with the lack of proper service and support for such a reputable product.
I purchased the Roborock S8 model from Teknosa. During the installation process, we consistently encountered an error indicating that the device couldn't connect to the network. Despite configuring all the settings related to our Wi-Fi and internet, the device still failed to establish a connection....
I bought the Roborock S7 robot vacuum exactly one year ago, and I deeply regret it now. For the past month, I’ve been stuck in a nightmare of constant issues and zero support. The device has already been sent to a technician twice because I couldn’t even reach the official service center. So far, I’...
On October 7, 2022, I purchased a Roborock Q7 Max robot vacuum from Teknosa in Ankara Ankamall. Unfortunately, only 2-3 weeks later, the following issues began to arise: It was unable to complete mapping properly. It malfunctioned when it returned to the dock after cleaning a zone. It failed to iden...
I purchased a Roborock S5 Max from the Teknosa store in Diyarbakir Ceylan mall and was eager to put it to use. However, after only 5 months of use, I began to experience problems. The robot was unable to navigate to the appropriate room and eventually failed to return to its charging station. I took...
I had really high hopes for this product, it turned into a total nightmare. Just one month after I bought it, the robot vacuum decided to stop working. I'm so bummed out because all the attempts to fix the situation have just been super disappointing and frustrating. when I hit up Teknosa's repair ...
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