I purchased the Roborock S8 model from Teknosa. During the installation process, we consistently encountered an error indicating that the device couldn't connect to the network. Despite configuring all the settings related to our Wi-Fi and internet, the device still failed to establish a connection. We brought it back to the store, where they suggested it might be a software issue and sent it to the service center. The service center, however, found no problems and returned the device with the software intact. Although the process was expected to take 21 business days, it ended up lasting over a month for the customer. They claim there's no issue with the product, yet they refuse to accept the return. Consequently, I am unable to use the robot vacuum cleaner, stuck with a faulty product that can't be returned, and my money is effectively confiscated. Roborock has become a choice I deeply regret, and I will not consider it again, neither for myself nor for my relatives.
I bought a Roborock Q7 Max robot vacuum from Teknosa eight months ago. It was great at first, but then it stopped working properly. I returned it to Teknosa, and I have to give credit to the staff for being attentive. They sent the vacuum to get fixed, but when it came back, it was even more messed ...
I bought the Roborock Qrevo S from the Teknosa Espark branch less than four months ago, and I’ve already had to send it to service twice. After the first issue, I brought it to the store and they forwarded it to the service center—which took an unusually long time to complete the repair. I was told ...
We bought the Roborock Q8 Max from Teknosa just one month ago, and from the very beginning, the mopping function has never worked. It’s clear that we were sold a defective unit. We sent it to the service center twice, and both times they returned it claiming it had been repaired—but nothing has chan...
I had really high hopes for this product, it turned into a total nightmare. Just one month after I bought it, the robot vacuum decided to stop working. I'm so bummed out because all the attempts to fix the situation have just been super disappointing and frustrating. when I hit up Teknosa's repair ...
I am absolutely furious with my Roborock Saro S10 vacuum! I bought this supposed high-end robot, and within two or three days, the water filter already started throwing an error. They immediately sent the brand-new, barely used product to service. I bought it from Teknosa, and it went to service thr...
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