I purchased the Roborock Q8 Max robot vacuum about six months ago. For the most part, it worked well—until about a month ago, when it suddenly stopped mopping altogether. Even though the water tank is completely full, the device keeps displaying a “low water level” warning and refuses to mop.
I’ve been trying to get help by contacting customer service, but the only option available is via email. I’ve sent multiple messages, yet I haven’t received a single reply. This lack of response is unacceptable for a product in this price range and from a brand that claims to offer reliable support.
I would like to send the vacuum to service, but I can’t even get a confirmation or instructions from the company. I’m sharing my experience here in hopes that someone from Roborock sees this and finally responds. Please fix this issue or assist me in getting my unit serviced. I just want the product I paid for to work as promised.
My Roborock S8 MaxV Ultra robot vacuum suddenly stopped working one day ago without showing any warning or error. The charging station light is on, but the device itself shows no lights or signs of activity—no matter which button I press, there’s no response at all. I tried changing the power outle...
Two months ago, I purchased the Roborock S8 Sonic, expecting a high-quality, durable robot vacuum. Unfortunately, in less than 60 days, it started leaking water from the tank. For such an expensive and supposedly advanced model, this kind of issue is unacceptable. I contacted customer service via W...
It’s been just about a year since I purchased my Roborock H7 cordless vacuum, and now it has completely stopped working. Out of nowhere, it gave me a “Fan Error – Contact Customer Support” message on the screen. The device no longer operates at all. The biggest issue is that there’s no way to reach ...
About 9 months ago, I purchased a Roborock Q7 Max robot vacuum from a tech store. Two months ago, I noticed that the wet mop feature stopped working. I sent it to the authorized service center under warranty, requesting either a repair or a replacement. However, the service center claimed the issue ...
I purchased the Roborock S8 Pro Ultra robot vacuum and I’ve been experiencing constant malfunctions since the day I bought it. Although the device is under warranty, I previously sent it to service due to a water leakage issue from the bottom. The service claimed the necessary repairs had been made ...
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