Reeder S23 Pro Max App Navigation Error

My experience with the Reeder S23 Pro Max phone was nothing short of dismal. The phone, marketed as a flagship product with glowing reviews, malfunctioned after a week of purchase. After conducting an inquiry, we realized that it was a common problem reported online: apps navigating independently. When we approached the store to return the item, they refused and instead offered to renew it. We accepted in the hopes of giving it another try. However, within two weeks, the identical problem arose. When we tried to return the phone, we were denied. While they admitted a flaw in the product line, they insisted on swapping it for a more expensive one, which required an additional payment. Despite being recorded as an e-invoice, they refused to give a paper receipt, limiting our capacity to appeal to the Consumer Arbitration Board. It's upsetting to have such terrible customer service and resolution strategies from a firm like Reeder, especially after putting your trust in their products. While some companies promote customer happiness by providing refunds or improved replacements, Reeder fell short of these expectations, hurting its customers. I am committed to pursuing this problem until it is settled. I pledge never to do business with Reeder again. Furthermore, the startling discovery from the IMEI query via E-Government, which shows the phone we purchased as an S23 Pro displaying as an S19, adds another degree of concern. Let us watch how the Consumer Arbitration Board handles these matters.