I got myself a pair of Puma sneakers from Deichmann about three months back. I would switch between them, wearing each pair for 2 to 3 days every week. At first, I was really happy with the shoes - everything seemed fine at the beginning. But as time went on, the back of the shoes started to cave in. Something that was initially a small annoyance turned into a big problem. I tried to fix it by putting foam padding inside for support, but that didn't work; it just made my feet feel squeezed. I decided to give them back instead of struggling with temporary fixes. I told the store what happened, and they sent the shoes to be checked. Not long after, they gave me a call and delivered some bad news: they denied my request, saying it was due to a "user error." When I asked for an explanation, they didn't say anything. Dealing with their customer service was just as frustrating. Nobody gave a good answer or seemed like they wanted to help. It's really shameful how they treat their customers. I'm really committed to filing complaints wherever I can.
I purchased a pair of Puma sneakers from the Deichmann store in İstinyePark, İzmir. Despite rarely using them and never wearing them in rainy weather, the soles of the shoes developed noticeable splits between the sole and the leather. When I contacted the store, they instructed me to bring them in ...
I bought a pair of shoes from Deichmann on 12.03, hoping they would be a trustworthy and long-lasting choice. Unfortunately, after only 4 months of regular use, I started experiencing major problems with the shoes. There were signs of wear and tear, with noticeable discoloration on the upper part. I...
I bought a pair of FILA men’s sneakers from Deichmann and was assured the shoes came with a 6-month warranty. I even paid extra for protective treatment and additional coverage. But in less than a month, the leather on the shoes started to crack—completely unacceptable for a product I barely had tim...
I bought a pair of Puma shoes in October, and by December, they had been tampered with from a different location. After having it inspected, I was told that there were no manufacturing defects, but I could get it repaired at no cost. In February, the product was reopened from a different location, a...
On March 28, 2023, I purchased a pair of Puma shoes. Within a year, the leather started cracking and eventually tearing. Despite not wearing the shoes frequently, they became unwearable. I reported this issue to Puma, but received no response for two months. After numerous calls, I finally received ...
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