I bought a pair of Puma shoes in October, and by December, they had been tampered with from a different location. After having it inspected, I was told that there were no manufacturing defects, but I could get it repaired at no cost. In February, the product was reopened from a different location, as shown in the visuals. I sent it for inspection again and got a message saying, "Dear Customer, no manufacturing defects have been found in the product you left for inspection." Thus, we are unable to provide a favorable response to your request. You may collect the item from our store upon presenting your inspection receipt. Wishing you a pleasant day." I returned the item to the store for further inspection. I am currently in a predicament that falls short of the quality standards set by Puma or Deichmann. This situation from the well-known brand, which I trusted as a reliable store and did not hesitate to shop from, needs to be addressed. Customer service and store management are not providing assistance.
Dear Customer, We are sorry for the negative experience you have had. For purchases made from different companies whose invoices are not issued by PUMA Turkey, the review processes are carried out by these companies, and there is no request conveyed to PUMA Turkey or any action taken by us to the company. We kindly ask you to contact the stores and customer service of the relevant company to obtain detailed information regarding your request. For any feedback, complaints, and suggestions, you can reach our Customer Service. Thank you for your understanding, and we wish you happy days as PUMA.
On December 12, 2024, I bought three pairs of Puma sports shoes from the Puma store. The price I paid was a little over $48 per pair. It was my first time choosing Puma, but after the problems I experienced, I regret the purchase. One pair developed a seam tear on the upper part in a short time, and...
I purchased a pair of Puma sports shoes from your store on June 8, 2025. Even though I did not use the shoes heavily, the front parts began to burst open and the upper fabric started fraying and wearing out in less than two months. Before even reaching three months of use, the shoes became unusable,...
I bought shoes from the Puma Store on June 25, 2023. After wearing them just twice, one of them started deforming from the side. I initiated the return process on July 5, 2023. They assured me that they would contact me once the process was completed. However, I received no calls from Puma. When I v...
I bought a pair of suede Puma sneakers from the In Street store inside Torium Mall about three months ago. I was only able to use the shoes for about one month. The cream-colored sneakers quickly turned brown, experienced severe discoloration, and the material hardened. At this point, the shoes are ...
I purchased a pair of Puma sneakers from the Deichmann store in İstinyePark, İzmir. Despite rarely using them and never wearing them in rainy weather, the soles of the shoes developed noticeable splits between the sole and the leather. When I contacted the store, they instructed me to bring them in ...
Comments