Puma Sneakers Quality Issue - Product Opened Twice, No Resolution
I bought a pair of Puma shoes in October, and by December, they had been tampered with from a different location. After having it inspected, I was told that there were no manufacturing defects, but I could get it repaired at no cost. In February, the product was reopened from a different location, as shown in the visuals. I sent it for inspection again and got a message saying, "Dear Customer, no manufacturing defects have been found in the product you left for inspection." Thus, we are unable to provide a favorable response to your request. You may collect the item from our store upon presenting your inspection receipt. Wishing you a pleasant day." I returned the item to the store for further inspection. I am currently in a predicament that falls short of the quality standards set by Puma or Deichmann. This situation from the well-known brand, which I trusted as a reliable store and did not hesitate to shop from, needs to be addressed. Customer service and store management are not providing assistance.
Dear Customer, We are sorry for the negative experience you have had. For purchases made from different companies whose invoices are not issued by PUMA Turkey, the review processes are carried out by these companies, and there is no request conveyed to PUMA Turkey or any action taken by us to the company. We kindly ask you to contact the stores and customer service of the relevant company to obtain detailed information regarding your request. For any feedback, complaints, and suggestions, you can reach our Customer Service. Thank you for your understanding, and we wish you happy days as PUMA.
