I requested a refund for my Chunky Sole Trainers after they became severely damaged just two months after purchase. Following your instructions, I returned the item via Aras Kargo on September 5, 2024, and the package was confirmed delivered to your location on September 6 at 5:59 PM. Despite this, it has now been two months, and I still have not received my refund.
This delay has significantly damaged my trust in your company. Your customer support is inaccessible, and the AI assistant on your platform provides no real help. I demand an immediate update on my case and a prompt refund for my return.
Return ID: 4002051641
Order ID: 20200434715
On March 13, 2024, I ordered a coat, a pair of black shoes, and a pair of white shoes from the Pull & Bear website. The order was shipped quickly and arrived in good condition. When I opened the package, I was pleased to see that the coat and black shoes were in perfect condition. However, when I o...
I bought a black bag from your brand on November 29, 2024. Despite not using the bag heavily and never overfilling it, the inside of the strap areas has completely worn away and frayed! This is completely unacceptable for a product that's barely seven months old. I firmly believe you've used substa...
On October 26, 2024, I ordered a pair of UGG boots online for pickup at the Bursa Korupark store. It’s been several days, yet I still haven’t received any update, and there’s absolutely no customer service to assist me. When I asked the store about the order, I was rudely dismissed with a simple, “W...
On September 21, 2025, I placed an online order through the Pull & Bear website (Order No: 20185353644) for a pair of sweatpants totaling 2,380 TL. The estimated delivery date was September 24, but even after a full week, my order never arrived. For several days, the order status showed as “out for...
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