I requested a refund for my Chunky Sole Trainers after they became severely damaged just two months after purchase. Following your instructions, I returned the item via Aras Kargo on September 5, 2024, and the package was confirmed delivered to your location on September 6 at 5:59 PM. Despite this, it has now been two months, and I still have not received my refund.
This delay has significantly damaged my trust in your company. Your customer support is inaccessible, and the AI assistant on your platform provides no real help. I demand an immediate update on my case and a prompt refund for my return.
Return ID: 4002051641
Order ID: 20200434715
I recently returned a product I had received from Pull and Bear on January 19th, 2023. I returned it using Aras Cargo on the same day that I received it, and the package was received at Pull and Bear's warehouse on January 24th, 2023. However, despite this, I have yet to receive a refund for the pro...
On March 13, 2024, I ordered a coat, a pair of black shoes, and a pair of white shoes from the Pull & Bear website. The order was shipped quickly and arrived in good condition. When I opened the package, I was pleased to see that the coat and black shoes were in perfect condition. However, when I o...
I bought a black bag from your brand on November 29, 2024. Despite not using the bag heavily and never overfilling it, the inside of the strap areas has completely worn away and frayed! This is completely unacceptable for a product that's barely seven months old. I firmly believe you've used substa...
On October 26, 2024, I ordered a pair of UGG boots online for pickup at the Bursa Korupark store. It’s been several days, yet I still haven’t received any update, and there’s absolutely no customer service to assist me. When I asked the store about the order, I was rudely dismissed with a simple, “W...
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