On March 13, 2024, I ordered a coat, a pair of black shoes, and a pair of white shoes from the Pull & Bear website.
The order was shipped quickly and arrived in good condition. When I opened the package, I was pleased to see that the coat and black shoes were in perfect condition. However, when I opened the box containing the white shoes, I was disgusted to find that they were used, dirty, and yellowed.
I am very disappointed and upset by Pull & Bear's lack of quality control. It is unacceptable that they would send a customer a pair of used shoes.
I am requesting that Pull & Bear immediately send me a new pair of white shoes. I would also like an apology for the inconvenience and stress they have caused me.
I ordered a white size 38 running shoe from Pull & Bear, but what I received was shocking—a size 42 men's shoe! This isn’t just a minor error in size; it’s a completely different product from what I ordered. How can such a mistake happen? Sending the wrong size of the same shoe might be understandab...
I purchased a pair of basic sneakers from Pull and Bear, expecting the usual quality I’m accustomed to from the brand. However, to my surprise, the shoes turned out to be extremely uncomfortable from the very first wear. The sneakers cause painful pressure on my feet, making it nearly impossible to ...
The gray coat I purchased from Pull & Bear last year has developed severe pilling and looks as if it’s falling apart. Despite never being washed, the coat’s fabric is worn out, and the lining has completely torn, making it unusable. It feels like the coat is disintegrating after only a short time of...
I bought a black bag from your brand on November 29, 2024. Despite not using the bag heavily and never overfilling it, the inside of the strap areas has completely worn away and frayed! This is completely unacceptable for a product that's barely seven months old. I firmly believe you've used substa...
On September 21, 2025, I placed an online order through the Pull & Bear website (Order No: 20185353644) for a pair of sweatpants totaling 2,380 TL. The estimated delivery date was September 24, but even after a full week, my order never arrived. For several days, the order status showed as “out for...
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