On January 4, 2023, I made three separate purchases from the Pull and Bear mobile app. On January 13th, UPS Turkey delivered a package to me, but when I opened it, there was only one item inside. My first thought was to send a message to Pull and Bear on WhatsApp. Their system reported the delivery of three products. They promised to review it once more and get back to you within 72 hours. After waiting 72 hours without a response, I resent my initial letter. They assured you that all the goods were delivered successfully. I casually threw a picture of the incoming shipment their way. How can three items be contained in such a tiny box, I asked. But I had ordered a knit cardigan and sweater, and what arrived were leggings. My request to have the missing orders shipped was met with a request for the return of the item(s) already shipped to me. They were extremely rude and disrespectful to me. It seems possible that I was the target of a scam.
I want my products or my money
No progress at all
Pull and Bear Missing Product Grievance I bought 3 items from the Pull and Bear brand's own app on January 4, 2023. I received the package via UPS Turkey on January 13, and only one item was inside. I immediately contacted Pull and Bear via WhatsApp. They said that their system showed 3 items were delivered. They said they would review it again and get back to me within 72 hours. 72 hours passed. When I didn't hear back, I wrote again. They said the items had been delivered to me without any missing. I sent a photo of the package I received. I asked how 3 items could fit into this small package. The item I received was a pair of leggings. I had bought a knit sweater and a cardigan. I only have the leggings. I said I would return the leggings. But I did not say to create a return request. An email for a return request immediately came. Those who respond late on WhatsApp quickly created a return request. I said I did not request such a thing. My only evidence is these leggings and the package. They said it wouldn't be a problem if I didn't return it, the return code doesn't matter. They spoke in a condescending manner. When I mentioned this, they said it wasn't like that, etc. They said they would contact the shipping company again. They asked for 2 more days. I am waiting. My money and my purchases are gone. I am a victim; if necessary, I will go to Consumer Rights. The latest development is that I called UPS. They said the package they carried contained a cardigan. So supposedly the sweater was in the package, but I received leggings, and the fate of the sweater is unknown. I am a victim. If necessary, I will write every day.
I placed an order for three products with Pull and Bear in Turkey, and they canceled it without informing me. The most aggravating aspect is that they did not bother to notify me before canceling my order. They claim to be able to refund my order, but I don't want a refund; I want my products. I had...
On November 28, I placed an order through the Pull & Bear Turkey mobile app for two sweatshirts under order number 20269708769. On the product page, it was clearly stated that the items would be shipped within 2–4 business days. However, as of today—13 days later—my order still has not been shipped,...
On September 27, 2025, I canceled my online order from Pull & Bear’s web store. My order number was 20186090664, which included a cardigan and a blouse. The total amount of 3,180 TL was charged to my credit card, but even after the cancellation, the refund has still not been processed. After cancel...
On January 4, I placed an online order for 1500₺ and 400₺ worth of items, which were to be delivered to the Akasya AVM Pull and Bear store. When I went to pick up my 400₺ worth of items, I was told that my 1500₺ order was not there. I checked the online cargo tracking and noticed that while my 400₺ ...
On September 21, 2025, I placed an online order through the Pull & Bear website (Order No: 20185353644) for a pair of sweatpants totaling 2,380 TL. The estimated delivery date was September 24, but even after a full week, my order never arrived. For several days, the order status showed as “out for...
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