Profilo Refrigerator Warranty Fiasco
Despite the fact that my Profilo refrigerator is still covered by its manufacturer's warranty, rust has begun to form around the door and edges. Following the submission of a service request, a representative stated that the door could be replaced and sent photos to the center for approval. However, the center called back, claiming that they couldn't fix the other part and are now attempting to dismiss it as user error. They blamed it on the other person having done something wrong. They are attempting to avoid responsibility by claiming that it was user error, despite the fact that there is no humidity or other factor in that specific area that could have caused the rust. I demand that this troubling situation be resolved as soon as possible.
Progress
Hello, we are being contacted regarding the complaint we made about the refrigerator that is still under warranty. During this call, they do not offer any solutions other than the usual standard responses. They are not willing to replace the refrigerator. As a citizen, I will pursue my rights to the fullest extent. The warranty is valid until 04.05.2025, and I will continue my struggle during this period. If there is justice in this country, I will continue my fight until 2025.
Dear Customer, Thank you for sharing your valuable opinions and suggestions with us. Our Customer Relations Officer will contact you regarding your application as soon as possible. For all your applications, our Profilo Call Center is at your service 24/7 from anywhere in Turkey. Additionally, if you reach out to us via the Customer Service page, we will get in touch with you immediately. Thank you for your interest in our brand. Sincerely, PROFILO Communication Center
To the Profilo communication center; For four or five days now, you have been trying to stall me by saying that the service team will come today. Because the device needs to be replaced to resolve the issue, which is not in your interest. I declare that I will initiate the necessary legal proceedings within a few days. I am using this platform to warn our citizens. I advise you not to go near Profilo and Bosch brands again.
