Bosch Refused to Replace My Microwave With Broken Glass Despite Clean Packaging

On 18.8.24, I purchased 1 Bosch BFL524MW0 20-liter White Built-in Microwave Oven from Trendyol.com. It was delivered a few days later. Since our kitchen renovation was not finished, we took it to the warehouse of the house we received. Until everything was ready for installation. When the preparations were completed, we called the service. On 10.12.24, the service that came for the installation found that the front glass of the microwave was broken when it opened the undamaged/clean box. It was even recorded in the report about this. Then, it said that time had passed since the purchase period and directed me to the seller. Bosch authorized dealer said that the product had passed since the purchase period and directed me to the Bosch Brand. Bosch said that time had passed and if you pay ₺4300, we will replace the cover. I asked the purchasing platform Trendyol, they suggested that I send the product to authorized dealer and request a return and exchange. We sent the product by cargo, and they sent it back without even opening the box. In summary, I don't think it came out of the factory broken, but this product was broken somehow before it was delivered to me. My complaint to the brand is that a broken product came out of a clean box. In fact, this shows that the packaging has flaws. The service that came reported that they encountered these situations. I would like to state that I bought a lot of different brands of products for my home, but every service that came wanted to open the box themselves. Otherwise, they state that the products will be out of warranty. My request from the brand is that they fulfill the promise of "I would rather lose money than lose people's trust". All our home appliances are Bosch, but now I'm questioning whether I made the right choice.