My Primark online order never arrived — how can I request a refund?

On August 8, 2025, I placed an order on the Primark website that included women’s, men’s, and children’s clothing items. My order number is KJ1000016829CN. The total value of my shopping cart was 6,000 TL, but after discounts, the final payment amount shown at checkout was 4,631 TL. However, when I ...

About a month ago, I placed an order through a website called Primark Online Türkiye. However, none of the products have arrived since then. When I log in to the site, I can still see the items sitting in my shopping cart, and I continue to receive emails asking me to complete my purchase — even tho...

Good evening. I purchased a few items (worth around 500–600 TL) from the Primark website, but it’s been over a month, and I still haven’t received my order. There’s no way to contact anyone, and there seems to be no official representative to resolve the issue. The products simply never arrive. I e...

On December 24, 2024, I placed an order worth ₺1,638 on the Primark Türkiye website. However, my order has still not arrived, and there is no shipping update. I am now questioning the legitimacy of this website. There is no customer service contact number, and although my order appears in my accoun...

On October 22, I placed an order on the Primark website, and on October 24, I received an email confirming that my order had been shipped. However, when I tried to track my package using the provided tracking number, the carrier’s site showed “tracking number not found.” I’ve sent multiple emails t...

I purchased a pair of sandals from Primark but decided to cancel the order due to unexpected taxes being added to the total. Despite canceling over a month ago, I still haven’t received my refund. I’ve sent several emails, but no one has responded, and there’s no reliable way to reach a representati...

On June 9, 2024, I placed an order on Primark.com, and the payment was successfully taken from my account. However, my order status only shows “pending,” with no further updates or confirmation email received. I’m unable to access the site for updates, and I’m left in the dark about the status of my...

About two months ago, I placed an order on what I thought was the official Primark website. However, my package never arrived, and I haven’t been able to reach anyone for support. After reaching out to Primark’s official international customer service, I discovered that they do not conduct sales in ...

Three months ago, I placed an order on Primark's online store totaling ₺1000. However, they charged me ₺4000 instead, four times the amount I actually owed. There was no option to cancel the order, and I couldn’t find a contact number to reach customer service. I even filed a dispute with my bank, b...

I made a purchase from Primark Turkey, but I haven’t received any updates about my order for several days. There is no clear way to contact anyone for assistance, and I’m left completely in the dark about the status of my order. I am incredibly frustrated and regret ever shopping with Primark Turkey...