Primark Online Order Delayed—No Tracking or Customer Support

Primark Online Order Delayed—No Tracking or Customer Support
Necla
Necla
Primark
January 20, 2025 10:38 PM39

On December 24, 2024, I placed an order worth ₺1,638 on the Primark Türkiye website. However, my order has still not arrived, and there is no shipping update.

I am now questioning the legitimacy of this website. There is no customer service contact number, and although my order appears in my account, there has been no movement or tracking information. I have tried reaching out but found no way to get help.

If anyone has experience with this situation, I would appreciate any insights. Primark should clarify whether this is an official website and ensure proper customer service for their Turkish buyers!

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

My Primark online order never arrived — how can I request a refund?

10 Complaint

Is it safe and reliable to shop online at Primark?

4 Complaint

Similar Complaints

1

Primark Overcharged Me and Never Delivered My Online Order

Gizem
Gizem
Primark
September 11, 2025 1:11 PM141

On August 8, 2025, I placed an order on the Primark website that included women’s, men’s, and children’s clothing items....

Primarkturkiye.com Is a Fake Website — I Ordered and Never Received My Items

Mürüvvet
Mürüvvet
Primark
June 18, 2025 3:08 PM33

About a month ago, I placed an order through a website called Primark Online Türkiye. However, none of the products have...

Is Primark Reliable For Online Shopping?

Meryem
Meryem
Primark
March 27, 2024 5:48 PM36

I made a purchase from Primark Turkey, but I haven’t received any updates about my order for several days. There is no c...

My Primark Order Never Arrived – Discovered the Site Was Fake

Hilal
Hilal
Primark
May 20, 2024 2:09 PM48

About two months ago, I placed an order on what I thought was the official Primark website. However, my package never ar...

Primark Online Order Never Arrived and Bank Refused to Cancel the Payment

Alaaddin
Alaaddin
Primark
May 2, 2025 9:07 PM35

Good evening. I purchased a few items (worth around 500–600 TL) from the Primark website, but it’s been over a month, an...