Good evening. I purchased a few items (worth around 500–600 TL) from the Primark website, but it’s been over a month, and I still haven’t received my order. There’s no way to contact anyone, and there seems to be no official representative to resolve the issue. The products simply never arrive.
I even called my bank (VakıfBank) about the issue. At that time, the payment was still in the authorization (pending) stage and had not yet been processed by the merchant. However, the bank told me, “We cannot cancel it; you’ll need to take legal action.” As a result, my money was lost, and I was unable to recover it.
Three months ago, I placed an order on Primark's online store totaling ₺1000. However, they charged me ₺4000 instead, four times the amount I actually owed. There was no option to cancel the order, and I couldn’t find a contact number to reach customer service. I even filed a dispute with my bank, b...
On August 8, 2025, I placed an order on the Primark website that included women’s, men’s, and children’s clothing items. My order number is KJ1000016829CN. The total value of my shopping cart was 6,000 TL, but after discounts, the final payment amount shown at checkout was 4,631 TL. However, when I ...
About a month ago, I placed an order through a website called Primark Online Türkiye. However, none of the products have arrived since then. When I log in to the site, I can still see the items sitting in my shopping cart, and I continue to receive emails asking me to complete my purchase — even tho...
I made a purchase from Primark Turkey, but I haven’t received any updates about my order for several days. There is no clear way to contact anyone for assistance, and I’m left completely in the dark about the status of my order. I am incredibly frustrated and regret ever shopping with Primark Turkey...
On December 24, 2024, I placed an order worth ₺1,638 on the Primark Türkiye website. However, my order has still not arrived, and there is no shipping update. I am now questioning the legitimacy of this website. There is no customer service contact number, and although my order appears in my accoun...
Comments