My cat has moved to a different brand of pet supplies, therefore I terminated her subscription to PetFlow last month. I was able to easily cancel my membership by contacting customer service. Six days ago, though, I saw that they had left my monthly order as usual. After canceling the transaction, I contacted customer support to find out why they had sent the goods and charged my card again. Instead of listening to my concerns, customer service agent Helen persisted in promoting the brand. I would like a refund and for your company to delete my credit card details from your records because my cat is no longer interested in using your products. Please provide me with a physical document attesting to the cancellation of my membership if at all feasible.
As a regular PetFlow customer, I order food for my dog every month. Last week, my dog became ill, and I had to bring him to the veterinarian. The vet suspected food poisoning, but I was hesitant because I only fed him the same kind of food. However, recently, while opening a new bag of food, I saw t...
Last week, I had an incredibly frustrating experience with PetFlow that I simply must share with you. Despite my long-standing loyalty as a customer, I faced significant challenges with my latest prescription food order. I was left waiting for the delivery that was promised, but it never showed up. ...
Last week, I made a purchase of dog food from PetFlow. For a while, I had been loyal to another brand. However, after a friend's suggestion, I thought it was worth giving this brand a shot. Choosing the free shipping option, I didn't have any issue with waiting a few extra days for the delivery. Unf...
Comments