on my flight from Izmir to Adana, they made me pay an extra 250TL just because I was 1 kilogram over the baggage limit. Can you believe that? And get this, on my flight from Adana to Istanbul, they charged me an extra 120TL just because I was 3 kilograms over the limit. Can you believe it? These fees are just way too high, the person in charge of our baggage at 9:10 PM on May 9, 2023, was the rudest person ever, their behavior was so unprofessional and it just left a bad taste in my mouth. Pegasus Airlines, you can't treat your customers like that - this isn't how you keep customers coming back, can we get some transparency and fairness up in here? you should really step up your game before your rep takes a hit.
I purchased a ticket from Pegasus Airlines for the Sabiha Gökçen to Skopje flight on 24/07/2024 at 19:25. The ticket I bought did not include cabin or checked baggage, only a small under-seat bag allowance of up to 3 kg. Before leaving home, I weighed my bag to confirm it was approximately 3 kg. Ho...
On August 2, during my flight from Izmir to Düsseldorf with Pegasus, we were allowed 20 kg per person. I weighed our extra bags before departure, and they were only 1 kg over the limit. However, a female Pegasus staff member refused to tolerate the extra weight, insisting we pay a €50 fee. Despite e...
I tried to add 12 kg of checked baggage for my Antalya to Basel flight, and the cost was initially quoted as ₺870 for a round trip. However, when I reached the payment screen, the price jumped to ₺6,000. I called Pegasus customer service multiple times, and they acknowledged that the price increase ...
On October 5, 2025, during my Pegasus Airlines flight from Dalaman to Sabiha Gökçen, I was charged an unfair additional fee for my cabin-size suitcase. Just one day earlier, on October 4, I had flown the same route in reverse (Sabiha Gökçen to Dalaman) with the exact same suitcase and had no issues ...
25-26 August 2023. Case: flight cancellation, delaying of the canceled flight even further, false baggage tagging, lost luggage. Flight: from Dalaman airport - Istanbul Sabiha Gokcen Airport - to Tbilisi airport. Departure: Dalaman Airport,25 August 2023, 10:00 a.m. Departure flight number: PC2285. ...
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