Hello, after my flight with Pegasus Airlines between Nicosia and Izmir on Sunday morning with my wife, I discovered that my luggage was damaged. I contacted Ms. S***, the damage manager, who showed no willingness to assist and ignored my complaint. My suitcase had clearly been mishandled, as its long pull handle no longer comes out of its slot, the back zipper handle was broken, and three of my new Raki Ala bottles, which were carefully wrapped in cardboard, were shattered. Out of 250 passengers, only my luggage suffered such damage. The worst part was that the Toblerone chocolates my children were eagerly waiting for were soaked in alcohol and could not be eaten. I felt humiliated on the subway due to the strong smell from my bag, which drew stares and made people avoid me. Pegasus sent an email stating they were not responsible for the damage to my luggage, leaving me completely dissatisfied and without any resolution.
On my recent trip with Pegasus Airlines, my suitcase suffered extensive damage. Instead of providing a satisfactory solution, they offered a subpar replacement, which was not acceptable. The suitcase I originally bought for 100 euros was of superior value and quality. After filing a report, their re...
On my February 21 flight from Sharm El Sheikh to Istanbul, Pegasus Airlines returned my checked-in suitcase completely damaged—cracked and broken. Despite filing two separate complaints, they denied responsibility both times, claiming that "minor cracks, holes, and cuts" are not their concern. But w...
On my June 4, 2025 Pegasus Airlines flight from London to Sabiha Gökçen (SAW), my suitcase was returned in terrible condition. The level of damage was unacceptable—clearly caused by excessive force or careless handling. I understand minor scratches or scuffs are part of air travel, and I wouldn’t co...
I'm writing to complain about issues I experienced with my Pegasus Airlines flight from Istanbul Sabiha Gokcen Airport to Cologne on June 29. I checked in two pieces of luggage - one blue and one black - both within the weight limit. Upon landing in Cologne, my black suitcase was missing. I immediat...
I am filing a complaint against Pegasus Airlines regarding my flight from Germany to Turkey on July 26th, during which the wheel of my suitcase was broken. What's more frustrating is that I haven't been able to reach any responsible personnel, and no one answers the phone. All I am asking for is a ...
Comments