I bought a ticket for Pegasus Airlines' 10:40 trip from Jeddah to Istanbul on April 17, 2024. According to the Pegasus website, the flight will depart from Jeddah's North Terminal. To confirm the terminal's location in Jeddah, I called customer care, who told me that the departure would be from the North Terminal.
However, when I arrived at the airport on the day of the flight, airport workers informed me that my flight would depart from a different terminal, despite the fact that I had received no information of this change via the Pegasus app. I had to leave the terminal with my luggage and travel around 50 minutes to the correct terminal for the flight.
When I returned to Turkey, I filed a complaint with Pegasus, reference number 10402661, claiming financial damage from the additional transportation costs required when commuting from the North Terminal to the other terminal, as well as emotional distress. Unfortunately, I got a negative reaction.
I anticipate receiving a conventional response to my issue that disregards consumer pleasure. I am disappointed by Pegasus Airlines' attitude and want to take the case to the Consumer Arbitration Board.
In October or November 2023, I bought a ticket from Pegasus with the date September 5, 2024 and flight number PC406 for a departure at 22:40 from Istanbul Sabiha Gökçen Airport to Abu Dhabi and a return ticket on September 15. When I bought these tickets, there were daily flights from Sabiha Gökçen ...
My wife and I were scheduled to fly from Sabiha Gökçen to Mecca on March 20, 2024, on Pegasus Airlines. However, Pegasus canceled our flight and rebooked us on a flight the day before, March 19, 2024. This caused us significant inconvenience and expense. We had to pay for an extra night in a hotel,...
I had a flight from Istanbul Sabiha Gökçen Airport to Jeddah King Abdulaziz Airport on September 9, 2024. For a week, I tried to complete online check-in, but it never worked despite countless attempts and calls to customer service. I received no response, only lengthy, irrelevant information about ...
On August 16, 2024, my Pegasus flight PFVUP3 from Esenboğa to Sabiha Gökçen, originally scheduled for 21:00, was first delayed to 23:00. In response, I changed my booking to another Pegasus flight on the same day, scheduled for 21:35 from Esenboğa to Sabiha Gökçen. Later, they moved the 21:35 flight...
Hello. I purchased a ticket for my planned flight from Pegasus Airlines in May. I had flights scheduled for June 6 from Tbilisi to Ankara and June 13 from Istanbul to Tbilisi. Despite requesting my Istanbul departure flight to be redirected to Ankara, the Customer Representative ignored my request a...
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