I had a flight from Istanbul Sabiha Gökçen Airport to Jeddah King Abdulaziz Airport on September 9, 2024. For a week, I tried to complete online check-in, but it never worked despite countless attempts and calls to customer service. I received no response, only lengthy, irrelevant information about a newly opened airport. Even when I finally reached a customer representative, I waited for minutes without any help. The screenshot I took today at 12:47 shows the flight details and gate number, yet I still couldn't check in online through the Pegasus app.
After purchasing many tickets from Pegasus previously, I found out today, after traveling to Sabiha from another city, that the flight had already departed on September 8, 2024, at 00:05. Typically, apps and websites alert users when flights on the same day have conflicting times, but I didn't notice any warning. This discrepancy could have been flagged by the system, highlighting the illogical scheduling. It's disappointing to learn at the airport that the flight had already left. If online check-in had been successful, I could have noticed the date conflict in time to adjust. Throughout the week, the PNR number provided in the app and email was invalid. This entire experience has been extremely frustrating, and I am still unsure of the next steps. Please respond to resolve this matter promptly.
On April 13, 2024, my wife and I arrived at Sabiha Gökçen Airport one hour before our 07:45 flight to Adana. There was no guidance staff available. We queued up to find Pegasus' counter to check in our luggage; it was so crowded that we could only see the empty counters as we got closer. The only st...
I bought a ticket for Pegasus Airlines' 10:40 trip from Jeddah to Istanbul on April 17, 2024. According to the Pegasus website, the flight will depart from Jeddah's North Terminal. To confirm the terminal's location in Jeddah, I called customer care, who told me that the departure would be from the ...
On November 7, 2024, I arrived at the airport 40 minutes before my Pegasus Airlines flight (PNR code: XNGJ2P) scheduled at 23:05. I was denied boarding because I hadn’t completed my check-in. Due to traffic, I made it to the airport only 40 minutes prior to departure, and I wasn’t aware of how to ch...
On June 16, 2024, at 06:35 AM, we had a flight for 2 from Istanbul Sabiha Gökçen to Balıkesir Edremit with Pegasus Airlines. We arrived at the airport at 5 AM, completed the check-in process when we bought our tickets, and handled other procedures using automated machines, including dropping off our...
On 13.07.2025, I purchased a ticket from the Pegasus office at Istanbul Sabiha Gökçen Airport for Antalya Airport. About 15 minutes after purchasing the ticket, I canceled it. However, even after two months (today is 31.08.2025), the amount of ₺6010 has not been refunded to my bank card. My PNR code...
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