My wife and I were scheduled to fly from Sabiha Gökçen to Mecca on March 20, 2024, on Pegasus Airlines. However, Pegasus canceled our flight and rebooked us on a flight the day before, March 19, 2024.
This caused us significant inconvenience and expense. We had to pay for an extra night in a hotel, rent a car, and make other unexpected expenditures.
We contacted Pegasus Airlines to request compensation for our expenses, but they refused. They claimed that they were not required to compensate us because the cancellation was due to circumstances beyond their control.
We are very disappointed with Pegasus Airlines' customer service. We believe that they should have compensated us for our expenses, and we are considering filing a complaint with the Turkish Civil Aviation Authority.
In October or November 2023, I bought a ticket from Pegasus with the date September 5, 2024 and flight number PC406 for a departure at 22:40 from Istanbul Sabiha Gökçen Airport to Abu Dhabi and a return ticket on September 15. When I bought these tickets, there were daily flights from Sabiha Gökçen ...
In November, I purchased a roundtrip ticket from Frankfurt to Turkey with Pegasus for the period between March 1st and March 6th, 2024. My wife and I live abroad, and since we reside 2.5 hours away from Frankfurt, we arranged our parking reservation based on the Pegasus departure and landing times a...
On Sunday, November 12th, at 09:20, the Şanlıurfa - Sabiha Gokcen flight was abruptly canceled around 03:00, a mere 6 hours before departure, without any explanation. I discovered this upon arriving at the airport, unable to reach the call center for 45 minutes. With no Pegasus representative availa...
On June 16, 2024, at 06:35 AM, we had a flight for 2 from Istanbul Sabiha Gökçen to Balıkesir Edremit with Pegasus Airlines. We arrived at the airport at 5 AM, completed the check-in process when we bought our tickets, and handled other procedures using automated machines, including dropping off our...
On November 9, 2025, I experienced a serious inconvenience during my Pegasus flights from Prague to Istanbul and then from Istanbul to Gaziantep. My Istanbul–Gaziantep flight was rescheduled from 20:15 to 19:55 without any notification. Even though I had purchased both flights together as a connecte...
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