I am a Booking.com partner managing the property Powers** Home Stay Hampi, and I am facing serious issues with fake bookings and no‑show reservations that have resulted in an incorrect invoice for my property. These problems have been occurring for the last two months, specifically in December and January. During this period, our property received multiple fake reservations and guests who did not show up, but these bookings still appear on our account and have affected the invoice and records. Because of these fake and no‑show bookings, the invoice issued to us is not correct and does not reflect the real stays at our property. I have already sent an email to Booking.com Partner Support regarding these issues, but I have not received any reply so far. This lack of response is causing difficulties in managing our accounts properly and creating confusion in our records as a partner. I request that all fake bookings and no‑show reservations for December and January be reviewed, deleted where necessary, and cleared from our account, and that the invoice and all related information be updated correctly. I also expect a clear written response and confirmation once the corrections have been made. In addition, I kindly request that a customer care representative contact me directly by phone to discuss this payment and invoice issue in detail and provide a clear resolution.
I made a fully paid reservation through Booking.com for a property that doesn’t even exist. When my check-in time arrived, we showed up with our luggage at the listed address—only to find no such hotel or apartment there at all. We were left stranded, stressed, and with no place to stay, all because...
I manage a property on Booking.com and recently faced a serious issue with reservation #5540****84 (August 12–13). The guest never checked in to my property. As per procedure, I marked the booking in the system as a no-show. Our policy does not allow cancellations in such cases. Despite the guest n...
I rented a house through Booking.com and was charged twice for the same reservation. Despite creating multiple support tickets and explaining the situation in full detail — even providing visual proof — I have not received any response for over a month. This has caused both financial loss and serio...
I have a listing on Booking.com, and despite paying the commission they requested, my property was suspended without explanation. Thinking I may have made a mistake with the payment, I went ahead and paid the commission again—twice in total. Yet to this day, my property is still deactivated, and the...
I’ve been experiencing an issue with Booking.com for the past three days, and not a single representative has responded to my messages. I’ve tried reaching out multiple times through their so-called “Customer Service” section, but it feels like I’m messaging a void—there is no one on the other end. ...
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